Track Custom Phases

Custom Phases let you measure any workflow interval in your OR—using the timestamps you already capture in Apella or your EHR. Create, view, and report on the exact steps that matter to your team.

What is a Custom Phase?

A Custom Phase is the elapsed time between any two events (from Apella’s camera‑derived events or your EHR’s charted events). For example:

• Wheels In (Apella) → Case Start (EHR)

Once created, your Custom Phases appear alongside Apella’s standard phases in all case tables, charts, and reports—and are viewable by all users in your organization.

Why use Custom Phases vs. Apella phases?

Custom Phases give you full flexibility to investigate unique workflows—measuring exactly the gaps your team is focused on.

How do I create a Custom Phase?

1. Open the Insights Cases Tab

   Go to the header of the data table below the chart).

2. Click "Add Custom Phase"

   A modal will list all available events (Apella and EHR).

3. Select Start & End Events

   Choose any two events within a single case timeline.

4. Add Custom Phase

   Your new phase will appear as a new column in the case table showing each case’s duration for your custom phase.

Note:

• Custom phases are designed to measure durations within a single case. You cannot span durations across two different cases.

• If a case has a ‘start event’ timestamp that occurs later than the ‘end event’ timestamp, the resulting time duration value will be negative.

• If an event occurs twice in one case, Apella uses the first occurrence.

• A few outlier events (e.g. Mop Out) are excluded at launch but may reappear in future updates.

• Apella events are 99.9% accurate, however EHR event accuracy is dependent on manual charting behavior.

• If an expected EHR event is missing from the list of available events, reach out to your Apella CSM for help.

Still have questions? Reach out to your Apella Customer Success Manager today. We’re here to help you unlock deeper, more meaningful OR insights.